FAQ
Check-out why you see Additional information' field
Q: What should customers in China know about the "Additional Information Field" that is Required at checkout?
A: Customers ordering services in China are required to enter their People's Republic of China Resident Identity Card number in the 'Additional information' field, particularly for orders involving international aspects. This information is essential for the proper handling and fulfillment of the service order.
Q: What should customers in South Korea know about the "Additional Information Field" that is Required at checkout?
A: For service orders in South Korea, especially those requested from outside the country, customers should provide their Personal Customs Clearance Code (PCCC) in the 'Additional information' field. This code is crucial for the correct fulfillment of the service order.
Q: What should customers in Brazil know about the "Additional Information Field" that is Required at checkout?
A: When ordering services in Brazil, customers must enter their CPF (Cadastro de Pessoas Físicas) or CNPJ (Cadastro Nacional da Pessoa Jurídica) number in the 'Additional information' field during the ordering process. This requirement applies to all service orders, regardless of whether the customer is local or international.
Q: What should customers in Italy know about the "Additional Information Field" that is Required at checkout?
A: Italian customers must enter their Codice Fiscale (CF) and Posta Elettronica Certificata (PEC) during the service ordering process. These details are necessary for regulatory compliance related to the services.
Pick-up & Delivery
Q: Will our rental products be placed in our booth or do we need to pick them up?
A:The following items will be delivered directly to your booth:
Mannequins
Mirrors
Coolers
Mini Fridges
You must pick up the rental products listed below at the Exhibitor Services at the D&B Customer Service Desk.
Hangers-pick up
Steamers-pick up
Iron/board-pick up
Rotating standing stand-pick up
Q: Do I need to return my rental products to you?
A: The following items will be picked up directly from your booth:
Mannequins
Mirrors
Coolers
Mini Fridges
You must return the rental products listed below at the Exhibitor Services Area at the D&B Customer Service Desk.
Hangers-pick up
Steamers-pick up
Iron/board-pick up
Rotating standing stand-pick up
Q: Can I expect my rental products to be in my booth when I arrive?
A As the “OFFICIAL VENDOR” D&B is allowed to arrive 1 day prior to exhibitors move in date. When this occurs we strive on having all of our products delivered on that same day. However, with the exception of us not being allowed in a day before exhibitors move in, we make it our mission to get all products delivered by the end of exhibitors move in day. Our goal is to always have your products ready in your booth prior to show date.
Q: When I order onsite how soon should I expect my delivery?
A: All onsite orders placed before 2:00pm will be delivered by 8:00pm. All onsite orders placed after 2:00pm will be delivered by 8:00am the next day. You do not have to wait in your booth for your delivery
Q: Are there any Fees for Delivery and Pick-up ?
A: Delivery and Pick-up Fees are included.
Cancellations & Fees
Q: What fees apply if I cancel my order after placing it?
A: After placing your order, cancellations will incur a 10% administration fee.
Q: What fees apply if I cancel my order 14 days prior to the show date?
A: Cancellations made 14 days prior to the show date will incur a 15% administration fee. You will receive a company credit that can be used towards your next order. This credit must be applied within 12 months from the date of cancellation.
Q: What happens if I cancel my order 7 days prior to the show date?
A: If you cancel your order 2 days prior to the show date, there will be no refund or company credit provided.
Q: Can I exchange my product when I'm on-site?
A: We do not exchange products on show site. If you choose to cancel your order, you will not receive any refund or company credit.
General Information
Q: Are the rental fees per day or for the duration of the show?
A: All rental products are for the duraton of the show. (EXCEPT STEAMERS)
Q: Can I reserve a steamer before the show starts?
A: Yes, pre-ordering a steamer rental via our website is easy and efficient.
Q: How can I place an order?
A: You can place your orders by visting our website www.dbrentaldisplays.com.
Q: Can I order at the show?
A: You are able to place an order at the show. There is an additional 10% fee for all On-Site orders.
Q: What do I do if I have a problem with my order on show site?
A:You can visit D&B customer service desk located at exhibitors service area or you can call (702) 987 5965 or email db@dbrentaldisplays.com and one of our D&B team member will gladly help you.
Q: I do not want to email or send my credit card number, how can I pay for my order?
A: We can create an invoice and email it to you with a secure link to pay online.
Q: Can I pay for my rental with cash or checks?
A: No cash or checks are accepted for rentals. Only credit cards or ACH TRANSFERS.
Q: Do you have any Special Offers?
A: Yes we do, all offers are listed in the Special Offers tab on the "HOME" page.
Q:HOW DO I RECIEVE MY SPECIAL OFFER?
A: Simply add it to your shopping cart, and it will be automatically discounted.
Q: What is your policy for testing and returning purchased steamers at the show?
A: We're excited to offer you the option to either rent or buy our top-quality steamers at the show! If you choose to purchase a steamer, we encourage you to 'steam ahead' and test it out within the first 2 hours of pick-up. This quick test drive ensures that everything is working just as you need for your big day. Remember, if you encounter any hiccups or issues within these 2 hours, bring it back to our customer service desk for a hassle-free return. Please note, returns for purchased steamers are only accepted within this 2-hour window. Happy steaming!
Q: I do not have a booth number yet, can I still order?
A: Yes you are able to order without a booth number. We do receive an updated exhibitors list with booth numbers from show management. We will automatically update your booth number.